Frequently Asked Questions

Everything you need to know about your DEGEN order.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.

What payment methods do you accept?

DEGEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyesters whenever possible to reduce our environmental footprint.

Can I change or cancel my order after it's placed?

Because we aim to ship orders as quickly as possible, changes can only be made within 60 minutes of purchase. Please contact our support team immediately for assistance.